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Terms & Conditions - Xpress Online Sessions

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1. Cancellations:

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• Group Sessions- The Studio allows free cancellation till 1 hour before the start of the Group Online Sessions. This can be done directly by you online if you have a membership account or by using the link in the booking email confirmation.

• Post that deadline, you cannot cancel online. It is called a No Show for which a penalty of 1 session (1 day deduction in unlimited plans) will apply.

• Private & Semi Private Sessions- For these sessions, you need to cancel directly with your trainer a minimum of 12 Hrs prior otherwise, full session charges apply. In case only 1 member shows up for a Semi Private session, Private session charges would apply. No Shows always result in a penalty which is as per the above policy.

• For ALL Morning sessions, you need to cancel before 8 pm the previous day.

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Other Terms & Conditions

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1. Your plan is exclusive to you and cannot be transferred to anyone without studio permission. Also, the Xpress session pass allows only the member to be present for the session. She should not be accompanied by anyone else.

2. Your video should be on and audio should be muted at all times during the Xpress Session. You are not allowed to engage with the trainer during the session except for any exigency. Please use the chat window to drop any message you would like to share with the trainer and she will try and attend to it at the earliest.

3. All plans, except the ones that are for a Quarter, have a 4 Week Validity ( 28 Days ) . Quarter Plans have a 13-week validity (91 Days).

4. The 4 Week/ 13 Week period is counted from the date of the first session done in the pass.

5. If unused the pass expires automatically in 6 weeks ( for 4 week pass ) and in 15 weeks ( for Quarter pass).

6. Unlimited Access plans allow access to all Mat Pilates & Barre Xpress sessions offered online. The plan does not offer access to other sessions such as Reformer Pilates or Privates or sessions in our physical studio.

7. In very exceptional cases like medical emergencies, the studio has a “freeze class plan ” in which the validity of a part of your plan can be extended. Please contact the studio admin for details of this plan.

8. If a session does not have at least 2 reservations, the session can get cancelled In some rare cases, we do have to cancel our regular sessions due to trainer unavailability due to sickness, travel etc. Generally, there are no make up sessions for sessions that get canceled.

9. The Studio closes for Public Holidays & a few other days during the year.

10. Xpress Live group sessions may be recorded for the studio's internal instructor quality and training purposes. Customers are not allowed to video / audio record any session 

11. The studio periodically uses pictures and videos from its sessions and pre and post sessions on social media handles and other platforms. If you wish to opt out of this, please explicitly inform the studio through an email to care@redmatpilates.com and the studio will do its best to keep you out of its digital content. If such content does get published after you opt-out, the studio will ensure such content is pulled down where possible but holds no further liability. 

12. All plan prices quoted are usually inclusive of taxes (18% GST) unless specifically mentioned that taxes are extra.

13. RedMat sessions are restricted to women clients who are 18 or older. Rights of admission to Xpress Online sessions and membership to the studio are reserved and purely at the discretion of RedMat Fitness Pvt Ltd. The company reserves the right to deny membership to a customer if it sees a conflict of interest to its business and can do so without assigning a reason. This decision can be enforced anytime before or during the membership period & in such a  situation the customer would be refunded her pro rata unused membership amount (Calculated basis sessions / days depending on the pass purchased) 

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