Terms & Conditions - Xpress Online Sessions

  1. Cancellations:

  • Group Sessions- The Studio allows free cancellation until 9 PM of the day prior to your session for Group Sessions. This can be done directly by you online if you have a membership account or by sending an email before 9PM to care@redmatpilates.com

  • Post that deadline, you cannot cancel online & can only be done via an email to care@redmatpilates.com. It is called a Late Cancellation for which penalty of 1 session (1 day deduction in unlimited plans) may apply if your reserved session is "Fully Booked" at the time of your request.Else, the studio does not levy any penalties.

  • If we do not receive your late cancellation request, that would be treated as a No Show and full session ( or day ) penalty will apply regardless of whether or not the session is fully booked.

  • Private & Semi Private Sessions- For these sessions, you need to cancel a minimum 24 Hrs prior else full session charges apply. In case only 1 member shows up for a Semi Private session, Private session charges would apply. No Shows always result in a penalty which is  as per above policy.

Other Terms & Conditions

  1. Your plan is exclusive to you and cannot be transferred to anyone without studio permission. Also, Xpress session pass allows only the member to be present for the session. She should not be accompanied by anyone else.

  2. Your video should be on and audio should be muted at all times during the Xpress Session. You are not allowed to engage with the trainer during the session except for any excigency. Please use the chat window to drop any message you would like to share with the trainer and she will try and attend to it at the earliest.

  3. All plans, except the ones which are for a Quarter, have a 4 Week Validity ( 28 Days ) . Quarter Plans have a 13 week validity (91 Days).

  4. The 4 Week/ 13 Week period is counted from date of first session done on the pass.

  5. If unused the pass expires automatically in 6 weeks ( for 4 week pass ) and in 15 weeks ( for Quarter pass).

  6. Unlimited Access plans allows access to all Mat Pilates & Barre Xpress sessions offered online. The plan does not offer access to other sessions such as Reformer Pilates or Privates or sessions in our physical studio.

  7. In very exceptional cases like medical emergencies, the studio has a “freeze class plan ” in which validity of a part of your plan can be extended. Please contact studio admin for details of this plan.

  8. If a session does not have atleast 2 reservations, the session can get cancelled In some rare cases, we do have to cancel our regular sessions due to trainer unavailability due to sickness, travel etc. Generally, there are no make up sessions for sessions that get cancelled.

  9. The Studio closes for Public Holidays & a few other days during the year.

  10. Xpress Live group sessions may be recorded for studio's internal instructor quality and training puposes.Customers are not allowed to video / audio record any session 

  11. The studio periodically uses pictures and videos from its sessions and pre and post sessions on social media handles and other platforms. If you wish to opt out of this, please explicitly inform the studio through an email to care@redmatpilates.com and the studio will do it's best to keep you out of it's digital content. If inadvertently such content does get published after your opt out, the studio will ensure such content is pulled down where possible but holds no further liability. 

  12. All plan prices quoted are usually inclusive of taxes (18% GST) unless specifically mentioned that taxes are extra.

  13. RedMat sessions are restricted to women clients who are 18 or more in age. Rights of admission to Xpress Online sessions and membership to the studio are reserved and purely at the discretion of RedMat Fitness Pvt Ltd. The company reserves the right to deny membership to a customer if it sees a conflict of interest to its business & can do so without assigning a reason. This decision can be enforced anytime before or during membership period & in such a  situation the customer would be refunded her pro rata unused membership amount (Calculated basis sessions / days depending on the pass purchased) 

 

© 2020 by RedMat Pilates. Powered by Wix.com